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Frequently Asked Questions


SGI-USA accepts the following methods of payment:


Visa or MasterCard credit and Debit cards.

We do not accept cash, checks or money orders. 

At this time, we do not offer this service.

Our website does not currently allow you to change or cancel an order once it has been placed. Cancellations may be subject to a minimum $10 cancellation fee. If you need help with this, please contact customer service at 1 800-626-1313.  

We are not able to ship one order to multiple addresses.  Please place separate orders for each delivery address.

Once your order is completed, you should receive an email confirmation. If you don’t receive an email, just double check that you have entered your email address correctly. Also, please check your junk mail box. If you’ve checked all of the above and still have a question, please contact us by email at or call us at 1-800-626-1313, 10am-3pm PST and we will be happy to assist you. 

We are unable to process international orders at this time. 

Media mail is provided by the US Postal Service. This highly discounted rate applies only to printed material (books), audio-books, pamphlets, CDs and DVDs. Items cannot be combined with accessories or religious goods such as altars, beads, etc. Delivery time is estimated to average 3-15 days (or longer depending on conditions). This service does not include tracking information or insurance in case the shipment is damaged or lost. 

You must select USPS if you are shipping to P.O. Box. 

When your order has been shipped, you will receive tracking information from via email. If you have an SGI-USA bookstore profile, please sign in to your account to check which purchases are on the way and get to the shipment tracking information. 

We accept returns within 45 days of receipt of your order. The merchandise must be in new condition and in the original package. Please contact our customer service at 1-800-626-1313, 10am-3pm PST or for requesting return. We will issue a Return Authorization number. 


You can also return your purchase to an SGI-USA Bookstore within 45 days with your receipt.